Strictly for players aged 21 and above  |  Gambling can be addictive  |  Know your limits and play responsibly
21+ Only Play Responsibly Support Available

Responsible Gambling
at OngJudi

OngJudi is built for entertainment. We want every player across Malaysia — from Kuala Lumpur to Penang to Johor Bahru — to enjoy our platform safely, within their means, and with full awareness of the risks involved. This page outlines our commitment to responsible gambling, the tools we provide, and the support resources available if you or someone you know needs help.

Important: Gambling is not a way to earn money, solve financial difficulties, or recover past losses. All forms of gambling carry financial risk. If gambling is negatively affecting your life or the lives of those around you, please seek help immediately.
21+

Minimum Age Requirement

OngJudi strictly enforces a minimum age of 21 years for all registered users. This is the internationally recognised minimum age for casino-style online gambling and applies to every player on this platform without exception.

Age Policy

Why the 21+ Rule Matters

Young people are significantly more vulnerable to developing problematic gambling behaviours. Research consistently shows that the developing brain — still maturing through the early twenties — is more susceptible to addictive patterns and impulse-control difficulties when exposed to gambling. That is why OngJudi maintains a firm 21+ requirement, not just as a regulatory formality but as a genuine safeguard.

Every new account on OngJudi must undergo age verification as part of the KYC process. Any account found to belong to a person under 21 will be closed immediately, all deposits returned, and the matter handled with full seriousness.

If you are a parent or guardian and suspect that a minor has been accessing this platform, please contact our support team immediately via live chat. We treat all such reports with the highest priority.

Responsible Gambling Tools

OngJudi provides a suite of practical tools that put you in control of your gambling activity. These features are available to all registered players and can be activated or adjusted at any time through your account settings or by contacting our support team.

Deposit Limits

Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits can be made until the limit period resets. Reductions apply immediately. Increases are subject to a 7-day cooling-off period. This asymmetry is intentional — it ensures limits protect you when you need them most.

Session Time Limits

Set a maximum duration for each gaming session. When your limit is reached, you will be automatically logged out. You can also enable periodic reality-check notifications that remind you of your session duration — helping you maintain perspective and make a conscious choice to continue or stop.

Loss Limits

Define the maximum amount you are comfortable losing in a day, week, or month. Once your loss limit is reached, your account will be suspended from placing further wagers for the remainder of that period. This tool is particularly helpful for players who find it difficult to stop during a losing session.

Cooling-Off Periods

Take a short break from gambling without closing your account. Cooling-off periods are available in durations of 24 hours, 72 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in to the gaming section of your account, though you may still access account settings and withdrawal pending balances.

Self-Exclusion

If you feel that gambling is having a negative impact on your life, self-exclusion lets you voluntarily block yourself from the platform for a defined period or permanently. Available terms: 30 days, 90 days, 6 months, 1 year, or Permanent. Self-exclusion cannot be reversed before the period ends. During exclusion, OngJudi will also suppress all marketing communications.

Reality Checks

Enable periodic on-screen notifications that display your session duration and net session result (total wagered vs. total won). These brief check-ins are shown at intervals you set (e.g., every 30, 60, or 120 minutes) and prompt you to make a deliberate decision about whether to continue playing or take a break.

Activate Any Tool: To set up deposit limits, session controls, loss limits, a cooling-off period, or self-exclusion, log in to your OngJudi account and navigate to Account Settings > Responsible Gambling, or contact our 24/7 support team via live chat. All requests are processed immediately or within one business hour.
21+
Minimum Age
6
Responsible Tools Available
24/7
Support Available
<1hr
Self-Exclusion Processing
Free
All Tools, No Cost

Warning Signs

Problem gambling often develops gradually. These are some of the key warning signs that gambling may be moving beyond healthy entertainment. Be honest with yourself — if several of these resonate, it may be time to seek support.

  • You spend more time or money gambling than you originally intended.
  • You find yourself chasing losses — betting more to try to recover what you've lost.
  • Gambling is causing stress, anxiety, or conflict with family or friends.
  • You borrow money or sell possessions to fund gambling.
  • You feel restless, irritable, or anxious when you try to cut down or stop gambling.
  • Gambling is your primary way of coping with stress, boredom, or emotional difficulties.
  • You hide your gambling activity from family members or close friends.
  • You have missed work, school, or family commitments because of gambling.
  • You think about gambling frequently — planning sessions, reviewing past sessions — even when doing other activities.
  • Despite wanting to stop or cut back, you find you are unable to do so on your own.
If this describes you: You are not alone, and help is available. Please review the support resources on this page, activate self-exclusion via your account settings, and reach out to a gambling support service. Seeking help is a sign of strength, not weakness.

Healthy Gambling Habits

Millions of people enjoy gambling as a form of entertainment without experiencing harm. These practices help keep gambling in its proper place — as one leisure activity among many, never the centre of your life.

Set a fixed budget before you start — only gamble with money you can comfortably afford to lose.
Treat gambling as entertainment spending, the same way you would treat a movie ticket or a meal out.
Set a time limit for each session and stick to it, regardless of whether you are winning or losing.
Never gamble when you are emotionally distressed, intoxicated, or using gambling as an escape.
Never chase losses. Accept that losing is a normal and expected part of gambling.
Balance gambling with other hobbies, social activities, and commitments — no single activity should dominate your leisure time.
Use OngJudi's deposit and session limit tools to reinforce your own boundaries before you start playing.
Take regular breaks — step away from the screen, have a drink of water, and reset before deciding whether to continue.
Be honest with yourself and with people close to you about how much time and money you spend on gambling.
Understand the odds. Casino games are designed with a house edge — winnings are possible but not guaranteed over any period.
Quick Self-Check

Are You Gambling Responsibly?

Reflect honestly on the following questions. If you answer "Yes" to two or more, we encourage you to activate a cooling-off period or speak with a support service.

Q1.Have you ever gambled more money than you planned to in a single session?
Q2.Have you ever borrowed money or sold something to fund gambling?
Q3.Have you tried to win back money you lost (chasing losses)?
Q4.Has gambling caused arguments or tension with your family, partner, or close friends?
Q5.Do you gamble to escape stress, loneliness, boredom, or other problems?
Q6.Have you tried to reduce or stop gambling but found you couldn't?
Q7.Do you hide gambling activity from people who are close to you?
Q8.Has gambling affected your performance at work, studies, or family responsibilities?
This is not a clinical tool. This self-assessment is a starting point for reflection, not a medical or psychological diagnosis. For professional support, please contact the resources listed below. A trained counsellor can provide personalised guidance that this page cannot.

Support Resources

If gambling is causing difficulties for you or someone close to you, professional help is available. The following organisations offer confidential support and counselling. Reaching out is the most important first step.

Talian Kasih
15999

Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Free, confidential, 24-hour support.

Available in Bahasa Malaysia and English.

Befrienders KL
03-7627 2929

Confidential emotional support for anyone in distress. Befrienders Kuala Lumpur has been supporting Malaysians for decades. Not a crisis line exclusively — anyone struggling is welcome to call.

Available daily, 24 hours.

GamCare
www.gamcare.org.uk

An internationally recognised responsible gambling organisation offering online support tools, forums, and access to trained gambling counsellors. English-language resources and live chat available.

Online resources available globally.

OngJudi Support
Live Chat 24/7

Our support team can help you activate self-exclusion, set deposit limits, or provide information about responsible gambling tools on the platform. Contact us any time via live chat.

Email: [email protected]

In an emergency: If you or someone you know is in immediate crisis due to gambling-related stress, financial pressure, or mental health difficulties, please call emergency services (999 in Malaysia) or Talian Kasih (15999) immediately. You do not have to face this alone.

Common Questions

Log in to your OngJudi account and go to Account Settings > Responsible Gambling > Self-Exclusion. Choose your preferred exclusion period (30 days, 90 days, 6 months, 1 year, or Permanent) and confirm your selection. Your exclusion will take effect within one business hour. During the exclusion period, you will not be able to log in to the gaming section of the platform, and all promotional communications will be suspended. To activate self-exclusion urgently, contact our live chat support team directly — we can process it immediately.

No. Self-exclusion periods are final and cannot be reversed or shortened once activated. This is a deliberate and important aspect of the tool — it ensures that the protection remains in place even if you change your mind during a moment of impulsive urge. If you chose a Permanent exclusion, OngJudi will close your account permanently. If you chose a time-limited exclusion, your access will be restored automatically when the period ends.

Deposit limits can be set on a daily, weekly, or monthly basis. Once a limit is set, it applies from the moment it is activated. Reductions take effect immediately — if you lower your limit from RM 500 per day to RM 100 per day, the RM 100 limit applies right away. Increases are subject to a 7-day waiting period before they take effect. This cooling-off period prevents impulsive decisions from immediately undoing your responsible limits.

Yes. Any responsible gambling requests you make — including self-exclusion, deposit limit changes, or disclosures about gambling difficulties — are treated with complete confidentiality. This information is only accessible to OngJudi's responsible gambling team and will never be shared with third parties for commercial purposes. Please see our Privacy Policy for full details of how we handle personal data.

Any real-money balance remaining in your account at the time of self-exclusion will be available for withdrawal, provided your account has passed KYC verification. You will need to contact our support team to initiate the withdrawal process. Bonus balances that have not met applicable wagering requirements will be forfeited. OngJudi will process verified withdrawal requests promptly, even during an active exclusion period.

Account-level controls such as deposit limits and self-exclusion must be requested by the registered account holder, as they require verified identity. However, if you are a family member or concerned person and believe a loved one has a gambling problem, you can contact our support team to discuss the situation. We will do everything within our power to help and direct you to appropriate resources. In urgent cases involving underage users, please contact us immediately.
Play Smart

Enjoy OngJudi Responsibly

OngJudi is designed for entertainment. When you play within your means, with clear limits and a healthy mindset, gaming is a fun and rewarding experience. Visit our FAQ for more information, or head back to the homepage to explore our platform.

Back to Homepage Read Our FAQ

OngJudi is strictly for players aged 21 and above. Gambling involves financial risk and can be addictive. Please gamble responsibly. If you need help, contact Talian Kasih at 15999.